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How to report problems

Customers who have problems installing or using GNUPro Toolkit software can connect to the Cygnus Web Support site (using the following URL in their Web browser’s address/location dialog box):
For documentation discussing the means to report problems, see Accessing Cygnus Web Support to report problems.
See Finding information for an existing problem for updating any previously reported problem.
This documentation serves only as a guide and it is not meant to supercede the more updated Help documentation for the Web Support site.
We’ve tried to make GNUPro Toolkit as trouble-free as possible. If you do encounter problems, we’d like to diagnose and fix the problem as quickly as possible.
For new issues and warnings pertaining to this release, see Red flag alerts & enhancements.

Accessing Cygnus Web Support to report problems

To report problems and get solutions to problems that you have with GNUPro Toolkit, see the following documentation.
Use the following instructions to access Cygnus Support’s website.

Submitting a support request

Use the following instructions to submit a support request, once you have a valid ID established.
    1. Click on New Case to create a new reported problem case (see Figure 2 for the page that appears).
    Figure 2: New Caseweb page
    Each customer has a valid list of parts of GNUPro products for which they can submit problem reports. These components are part of the Web Support database. The New Case page allows you to complete the creation of a new case.

Finding information for an existing problem

The following documentation discusses the other features for the Cygnus Web Support site.
See Figure 3  for updating any problem that you previously reported.
Cygnus has a database for the problems to help in determining when they developed, tracking a problem’s case from its first report through its analysis and resolution. This data also correlates with other tools and parts as well as to other corresponding problems.
    Figure 3: Changing your profile for updating the Cygnus Web Support database

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