Secure Global Desktop 4.40 Administration Guide > Users and Authentication > An Ambiguous User Name Dialog Is Displayed When a User Tries to Log in

An Ambiguous User Name Dialog Is Displayed When a User Tries to Log in

The Ambiguous User Name dialog is displayed only for users who share person object attributes and also have the same password.

For example, there are two users with the name John Smith (cn=John Smith) and they have chosen the same password. Their email addresses and user names are different. If they log in with the name John Smith, SGD displays the Ambiguous User Name dialog which asks them to provide either an email address or a user name. The dialog displays because the credentials they supply match more than one user. If they log in using an email address or a user name, they are logged in.

The Ambiguous User Name dialog is displayed only if your are using LDAP authentication or UNIX system authentication that searches for the user ID in the local repository.

The solution is to ensure that users have unique passwords. Alternatively, configure the user profiles to have unique attributes. SGD uses the Name (--name), Login Name (--user) and Email Address (--email) to identify and disambiguate users.

Related Topics
Secure Global Desktop and User Authentication